This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

profile missing error, PLEASE HELP!

  • 3 antwoorde
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur cor-el

mova21
mova21
more options

I have read and tried all of the different options within the forum and nothing is working! Its so frustrating! A while back i randomly had the first profile missing error and to fix it i simply reinstalled firefox, when that didnt work I went through and completely deleted anything that had firefox or mozilla in all my libraries figuring i could then just reinstall a complete fresh install. But i was way wrong and that definitely didnt help. Ive now tried all of the different methods on this site to fix the profile missing error and it isnt working, which i think is because when it says to go to ~/Library/Application Support/Firefox/Profiles folder it is completely empty and there is not a profile to be found. So i am unable to start firefox at all so i cant make a new profile that way, or any other method at all! Please please help! Im running OSX yosemite 10.10.3, any help would be greatly appreciated!!

I have read and tried all of the different options within the forum and nothing is working! Its so frustrating! A while back i randomly had the first profile missing error and to fix it i simply reinstalled firefox, when that didnt work I went through and completely deleted anything that had firefox or mozilla in all my libraries figuring i could then just reinstall a complete fresh install. But i was way wrong and that definitely didnt help. Ive now tried all of the different methods on this site to fix the profile missing error and it isnt working, which i think is because when it says to go to ~/Library/Application Support/Firefox/Profiles folder it is completely empty and there is not a profile to be found. So i am unable to start firefox at all so i cant make a new profile that way, or any other method at all! Please please help! Im running OSX yosemite 10.10.3, any help would be greatly appreciated!!

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
mova21
mova21 Vraag-eienaar
more options

Thank you for your quick reply, but unfortunately I am still in the same position that I was before. All of your solutions were methods that I had already tried many times before asking for help. But regardless i tried again and it still failed. I attached a few photos of what happened immediately after pressing the return key in terminal. Thank you for your help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and possibly delete this file.

Did you look here for that file?

  • ~/Library/Application Support/Firefox/

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.