This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Firefox was completely deleted before i was prompted to install windows!

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur John99

more options

As i say i've been using Firefox for over a year allready a few days ago i was prompted to install explorer i denied the request after that my Firefox was completely deleted i just want you to know. Thank you keep up the good work!

As i say i've been using Firefox for over a year allready a few days ago i was prompted to install explorer i denied the request after that my Firefox was completely deleted i just want you to know. Thank you keep up the good work!

All Replies (1)

more options

I use Windows7 occasionally, but don't recall hearing of this happening.

I don't really see that Widows itself should be uninstalling or deleting Firefox. Are you talking about the process of upgrading Windows from say Vista to Win7

(If indeed that example is possible, with free Win10 about to be offered to existing users and the numbering system disappearing )

You appear to have posted using Fx37 on Windows 7 so I hope you got it sorted out. It's also worth notingFx38 is now out so you should be updating Firefox