This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 6 hierdie probleem
  • 9 views
  • Laaste antwoord deur treda1

treda1
treda1
more options

Mozilla keeps crashing over & over; never had this problem before

The crash ID is:

bp-3b09da0d-0e44-4c0c-96c8-b292a2150513

Mozilla keeps crashing over & over; never had this problem before The crash ID is: bp-3b09da0d-0e44-4c0c-96c8-b292a2150513

Gekose oplossing

That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport
Lees dié antwoord in konteks 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport
treda1
treda1 Vraag-eienaar
more options

Thanks a lot!!