Firefox crashes
Computer keeps crashing while using Mozilla/Firefox several time a day. When using Pinterest, it always crashes! The problem does not happen when using Internet Explorer. I have uninstalled/installed Firefox a couple times already.
All Replies (2)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.