We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

crash - stops - frezze's all time every 1 - 2 mins ?????????????

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur user633449

BellPepper
BellPepper
more options

Hello, i have sent in 2 or 3 crash report's with our e-mail for a reply. Well no help yet & we keep deleteing & redownloading firefox but no help still same. I just downloaded again said it was the 38.0.1 but our Norton says it's version 4.42.0.0 & that fewer then 5 user's have used this verision ? That it is only 1 week old ? Can we safely download this or is it a bug ect. ? Thank you hope to hear back soon as we always use firefox. Tks Jay

Hello, i have sent in 2 or 3 crash report's with our e-mail for a reply. Well no help yet & we keep deleteing & redownloading firefox but no help still same. I just downloaded again said it was the 38.0.1 but our Norton says it's version 4.42.0.0 & that fewer then 5 user's have used this verision ? That it is only 1 week old ? Can we safely download this or is it a bug ect. ? Thank you hope to hear back soon as we always use firefox. Tks Jay

All Replies (1)

user633449
user633449
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.