This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

StevenLove
StevenLove
more options

Hello, My Firefox was running slow and someone at time warner cable suggested I remove cookies, clear cash, and all history. While trying those actions FireFox got stuck and I get a spinning wheel and have to force quit because it is not responding. Every time I open FireFox now it gives me the option to restore or close. No matter what option I choose, it give me the spinning wheel after I make the choice and then will not respond.

I have tried to trash all versions of FireFox I can find. I download a new version. I go through the same process and the exact problem still persists. I even tried downloading an older version of FireFox and I still get the exact problem.

I have attached the only image I can. I can not get past the image I am sharing.

Please help if you can. I prefer using FireFox to all other browsers.

Thank you!

Hello, My Firefox was running slow and someone at time warner cable suggested I remove cookies, clear cash, and all history. While trying those actions FireFox got stuck and I get a spinning wheel and have to force quit because it is not responding. Every time I open FireFox now it gives me the option to restore or close. No matter what option I choose, it give me the spinning wheel after I make the choice and then will not respond. I have tried to trash all versions of FireFox I can find. I download a new version. I go through the same process and the exact problem still persists. I even tried downloading an older version of FireFox and I still get the exact problem. I have attached the only image I can. I can not get past the image I am sharing. Please help if you can. I prefer using FireFox to all other browsers. Thank you!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: