This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to remove "important" tag from emails...

  • 3 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur christ1

m_man
m_man
more options

Team,

I'm unable to remove the "important" tag from emails. When I right click and choose "remove all tags", the important tag does seem to disappear. But once I go to some other mail, and come back to this one, it still continues to be marked as important.

The email account is via IMAP. I'm on Thunderbird 31.7.0 (Ubuntu 14.04).

Thanks!

Team, I'm unable to remove the "important" tag from emails. When I right click and choose "remove all tags", the important tag does seem to disappear. But once I go to some other mail, and come back to this one, it still continues to be marked as important. The email account is via IMAP. I'm on Thunderbird 31.7.0 (Ubuntu 14.04). Thanks!

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
I'm unable to remove the "important" tag from emails.

Who or what did assign that tag in the first place?

When I right click

Where exactly do you click?

The email account is via IMAP.

Gmail?

Gewysig op deur christ1

m_man
m_man Vraag-eienaar
more options

christ1 said

I'm unable to remove the "important" tag from emails.

Who or what did assign that tag in the first place?

The sender had marked it as important.

When I right click

Where exactly do you click?

In the thread pane, I right click on the subject line of that particular email.

The email account is via IMAP.

Gmail?

No, Exchange.

Gewysig op deur m_man

christ1
christ1
  • Top 25 Contributor
more options
No, Exchange.

This may be an interoperability problem with Exchange. Take a look at this article. It isn't a solution though. http://kb.mozillazine.org/Tags#IMAP