This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why doesn't Mozilla have a valid certificate for its support survey page?

  • 3 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur jmaloney

jmaloney
jmaloney
more options

I received the following email asking me to complete a survey:

"Hi We are working to improve the Mozilla Firefox Support Site and we need your help. If you don't mind, please fill out this survey -- it should only take a few minutes.

http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/

Thank You!"

When I try to go to the survey page I get a message telling me the security certificate is invalid. Mozilla needs to fix this.

I received the following email asking me to complete a survey: "Hi We are working to improve the Mozilla Firefox Support Site and we need your help. If you don't mind, please fill out this survey -- it should only take a few minutes. http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/ Thank You!" When I try to go to the survey page I get a message telling me the security certificate is invalid. Mozilla needs to fix this.

Gekose oplossing

The link show an open HTTP link and that wouldn't cause this problem.

Is there an HTTP link in the mail or an HTTPS link?

Lees dié antwoord in konteks 👍 2

All Replies (3)

jmaloney
jmaloney Vraag-eienaar
more options

For some reason my screen shot of the error message does not appear in the post above. I'll try to include it here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

The link show an open HTTP link and that wouldn't cause this problem.

Is there an HTTP link in the mail or an HTTPS link?

jmaloney
jmaloney Vraag-eienaar
more options

I use the Firefox add-on HTTPS Everywhere 5.0.5 from EFF, which apparently resulted in this problem on the survey site. When I disable HTTPS Everywhere and go to the link in the email the survey site comes up fine.

The EFF FAQ says in part, "If sites you use don't support HTTPS, ask the site operators to add it; only the site operator is able to enable HTTPS. There is more information and instruction on how server operators can do that in the EFF article How to Deploy HTTPS Correctly." https://www.eff.org/https-everywhere/deploying-https

Thanks for your comment identifying the problem.