After installing Firefox on WIN 7 and 8.1, I cannot open any dropdown areas on any website.
I can, however, use the mouse wheel or input from keyboard. I have installed 39.0 on two desktops (WIN 7) and one laptop (8.1) and removed and reinstalled three times before giving up. It appears to have problems with Adobe Shockwave and/or Adobe Flashplayer. It could also have a problem with Oracle's Java updates. All are 64 bit computers. I just reinstalled Firefox and tried to use the manual steps; it froze the browser 3 times before it finally worked
All Replies (6)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I'm extremely sorry for the delay in responding.
I'm the sole officer of a burial society and I've just been swamped.
Thank you for your help.
Sheldon Krochmal
Submitted Crash Reports
Report ID Date Submitted
07/23/2015 9:34 PM
a84eddd3-ad86-49e5-8e78-126f5bd853c5
07/23/2015 1:52 PM
395aca28-cfc8-4b39-b117-8bd56c7dd201
07/20/2015 6:12 PM
035fc29d-593a-46c5-8a2e-b61667d24194
07/19/2015 9:56 PM
ca2ec989-5c38-4f00-811d-be7e9cbfcb63
07/18/2015 1:00 PM
6c0930cd-3c61-4b75-98ab-5877348021d7
07/17/2015 2:14 PM
3b24d9c3-2261-4615-8542-e048fcf949e1
07/17/2015 10:43 AM
a64a2535-b581-4811-90b0-81fa26dbaf94
07/15/2015 12:39 AM
466f5838-63e1-4b79-b7c1-1e5aae04ebe3
07/10/2015 9:53 AM
663ab708-0bcb-48dd-9a78-9c4519a869f0
07/10/2015 9:05 AM
c31a08dd-8281-4d85-a960-ae65d4913f72
07/05/2015 4:54 AM
8ad32dcb-4afe-452d-8a35-1f1750cae7a4
06/27/2015 3:27 AM
cee05f2f-c234-4159-8ed8-6976b1a4c729
06/26/2015 7:47 PM
520b086b-4950-49b8-b9a5-88303efa3aae
06/26/2015 11:38 AM
c6718e54-04c5-40b7-9824-dad36c3632cb
06/26/2015 10:30 AM
Sorry to repeat myself, but,
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Submitted Crash Reports Report ID Date Submitted bp-ca40c690-5188-4e02-b83f-023f82150730 07/29/2015 8:47 PM bp-547d38a0-b48f-4e5e-8b00-f82f82150730 07/28/2015 1:14 PM bp-693aa864-61ad-4061-bb22-7f6aa2150730 07/28/2015 8:39 AM bp-581d2d9d-ef59-4730-8e45-c4d632150730 07/26/2015 1:11 PM bp-a612b141-8630-489d-a1c0-c6d002150726 07/26/2015 12:24 PM bp-4f23393b-dc4f-4849-beb8-f4be42150726 07/26/2015 10:57 AM bp-45fc66a5-6b5e-4e2e-b2db-ad32a2150724 07/23/2015 9:34 PM bp-f4686879-92a6-4cf0-a2dc-5a7182150730 07/23/2015 1:52 PM bp-46b6a90c-26d2-48e8-9175-4fff52150730 07/20/2015 6:12 PM bp-3752ba0d-ef57-42fd-8e5a-ff0652150730 07/19/2015 9:56 PM bp-380a6968-0f1a-425e-a943-740a22150730 07/18/2015 1:00 PM bp-c1989b9b-1b86-45bf-900b-ef5592150730 07/17/2015 2:14 PM
That are problems with the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
- disable hardware acceleration in Firefox
See also:
You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)