This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

when i open a link on xfinity.com i get placeholders instead of icons of different functions, ie, share, etc. WHY?

  • 1 antwoord
  • 1 het hierdie probleem
  • 38 views
  • Laaste antwoord deur cor-el

KokiFrog
KokiFrog
more options

"http://my.xfinity.com/?cid=customer" is my home page; opens fine. But when I open a newslink from the homepage, I got to the page fine, but it doesn't finish loading. The wheel in the address tab just keeps spinning. And, I get "placeholders" instead of icons for mail, twitter, facebook, etc.... or for play or stop in the videos. I'm using FFx v39.0 on a MAC 27 running Maverick 10.9.5. (PS I hate Yosemite). this problem doesn't exist in Safari. Is there an incompatibility issue with Xfinity and FFx?

"http://my.xfinity.com/?cid=customer" is my home page; opens fine. But when I open a newslink from the homepage, I got to the page fine, but it doesn't finish loading. The wheel in the address tab just keeps spinning. And, I get "placeholders" instead of icons for mail, twitter, facebook, etc.... or for play or stop in the videos. I'm using FFx v39.0 on a MAC 27 running Maverick 10.9.5. (PS I hate Yosemite). this problem doesn't exist in Safari. Is there an incompatibility issue with Xfinity and FFx?

Gekose oplossing

Missing icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead. If you have a font installed that covers this Unicode range then you may see a real (CJK) character and not the little box with the CSS code.

Make sure that you allow pages to choose their own fonts.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value).

Lees dié antwoord in konteks 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

Missing icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead. If you have a font installed that covers this Unicode range then you may see a real (CJK) character and not the little box with the CSS code.

Make sure that you allow pages to choose their own fonts.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value).