This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thubderbird starts blank, wants to configure new mail account

  • 6 antwoorde
  • 2 hierdie probleem
  • 13 views
  • Laaste antwoord deur ad_brandt

more options

Have been using Thunderbird for years. Now if I start it, it wants to configure a new mail account - it does not see all my existing accounts. Yet profile folder (on C:) and Mail folder (on G: ) are there and I don't see any strange files. Problem stated after computer woke up from sleep mode. I'm using WIndows7.

Have been using Thunderbird for years. Now if I start it, it wants to configure a new mail account - it does not see all my existing accounts. Yet profile folder (on C:) and Mail folder (on G: ) are there and I don't see any strange files. Problem stated after computer woke up from sleep mode. I'm using WIndows7.

All Replies (6)

more options

Gekose oplossing

more options

Thanks, have done that. Pity though that one's profile can just disappear, and this obviously happens more than once given the elaborate help file. Maybe a point to improve on for Thunderbird?

more options

Profiles don't disappear, but Thunderbird looses them. Once is a very long time. Cause unknown.

[Profile]
Name=Patricia
IsRelative=1
Path=Profiles/o4t15t9h.default

Is the sort of data in the profiles ini fiole that get messed up so Thunderbird can not find it's profile. In some cases it is the profile.ini file that is actually missing. Nothing else.

The elaborate article is probably 10 years old and been having minor tweaks all that time.

Please go to your start menu. and type %appdata%\thunderbird\profiles into the search box and press enter.

what folders appear in windows explorer?

more options

The profile.ini is OK. It points to my mail in G:\email. It must be that the prefs.js file there was garbled. The G-disk is on a NAS. Maybe putting windows in sleep mode with Thunderbird running caused the problem.

more options

There are probably a hundred reasons why putting production data from desktop applications on a NAS is wrong. Not the least of which is that unless you have a UPS on both then a power outage will affect the application and NAS differently.

I am also uessing that your main profile is still on the C drive, so Thunderbird when it could not access the NAS simply lost the [pointers to those files as the NAS was inaccessible.

more options

Only profiles.ini is on C:\ All other files are on G:\, including my prefs.js But I can move that and all other files except for the mail itself to C:\ (which is a relatively small SSD). Perhaps that will give me a more robust installation.