This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After updating to Win 10 Firefox fails to connect to the internet why?

  • 1 antwoord
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur cor-el

rt66west
rt66west
more options

I just finished updating from win 7 to win 10. But now Firefox cannot connect to the internet, edge can. I have Norton 360 installed. Firefox does load but only displays a blank page. Cannot get it to go out to a known website. Or do a search.

I just finished updating from win 7 to win 10. But now Firefox cannot connect to the internet, edge can. I have Norton 360 installed. Firefox does load but only displays a blank page. Cannot get it to go out to a known website. Or do a search.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: