This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Adobe Pop-Up - Potential Malware - Help Please?

  • 11 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Radek112

Syncope
Syncope
more options

So, this pop-up was randomly displayed in a new tab in my Firefox browser a moment ago. After an extensive scan of my system using Windows Defender and Malwarebyte's Premium, I found nothing. Upon further investigation into this popup, I've found it to be unique in the fact that I failed to find anyone else exhibiting a similar URL and pop-up method. Any ideas on how to find the source/remove whatever is causing this popup?

So, this pop-up was randomly displayed in a new tab in my Firefox browser a moment ago. After an extensive scan of my system using Windows Defender and Malwarebyte's Premium, I found nothing. Upon further investigation into this popup, I've found it to be unique in the fact that I failed to find anyone else exhibiting a similar URL and pop-up method. Any ideas on how to find the source/remove whatever is causing this popup?

All Replies (11)

Syncope
Syncope Vraag-eienaar
more options

Additional note: I've been reading into potential sources and apparently 'The Moon Virus/Worm' could be a potential cause. However, my router is a NetGear and is apparently patched to the latest firmware.

Radek112
Radek112
more options

Hi! 1. Use FRST Click! Use it like here 2. Give me logs from it (If you don't know how use any hosting) 

                                      Radek
Syncope
Syncope Vraag-eienaar
more options

Radek112 said

Hi! 1. Use FRST Click! Use it like here 2. Give me logs from it (If you don't know how use any hosting) Radek

I think the issue is from my router. I'm a fairly safe browser, so, I don't think these logs are necessary.

Radek112
Radek112
more options

I wanted to check your DNS with that.

///Edit AdwCleaner is finding bad DNS so let's try Click! 

                                                    Radek

Gewysig op deur Radek112

Syncope
Syncope Vraag-eienaar
more options

Any alternative method of providing what you need without downloading any software?

Syncope
Syncope Vraag-eienaar
more options

I just noticed, I have the NetGear DGN1000v3-3DDAUS router and it's firmware is: 1.0.0.1_0.0.24AU. However, according to the official NetGear site, the latest firmware patch is: 1.0.0.22.

Syncope
Syncope Vraag-eienaar
more options

Whenever I check the Update Firmware button on my router, is says it's the latest version. Any thoughts?

Radek112
Radek112
more options

Look how to check DNS here Click!

Gewysig op deur Radek112

Syncope
Syncope Vraag-eienaar
more options

Radek112 said

Look at this site Click!

I know how to do that and I've just done it.

Radek112
Radek112
more options

Are they good? (If no change them to 8.8.8.8 and 8.8.8.4 or router default)

Gewysig op deur Radek112

Radek112
Radek112
more options

Btw If you think I can't help you with your problem just say that and wait for other guy :)