This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

TB Freezes and I can't seem to fix it. Am I able to back up mail files, uninstall TB, install a new, clean version and then add my mail files?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur Wayne Mery

grodgj
grodgj
more options

When I open TB it freezes up and then after a few minutes, shuts down.

When I open TB it freezes up and then after a few minutes, shuts down.

Gekose oplossing

Did you get it sorted out?

Lees dié antwoord in konteks 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Can you find a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports ?

grodgj
grodgj Vraag-eienaar
more options

I've messed around with my TB profile and really screwed things up. So I uninstalled TB and want to start over. When I download and reinstall and then try to start it, it won't start. Instead it leaves a message that my profile is missing in this new install. How do I create a new profile for this new TB?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

Did you get it sorted out?