This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does this 32-bit Browser keep crashing on my Windows 7 Premium 64-bit system?

  • 4 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

WHAnderson
WHAnderson
more options

No matter what I am doing FireFox will crash. Tonight it crashed 4 times while I was in amazon.com. I have updated, reverted to older versions and have done complete removals of firefox in the user directory and C: drive and re-installed the latest version. Nothing keeps it from crashing.

No matter what I am doing FireFox will crash. Tonight it crashed 4 times while I was in amazon.com. I have updated, reverted to older versions and have done complete removals of firefox in the user directory and C: drive and re-installed the latest version. Nothing keeps it from crashing.

All Replies (4)

Wesley Branton
Wesley Branton
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

WHAnderson
WHAnderson Vraag-eienaar
more options

bp-d686c8e2-b282-4b14-8189-b15202150927 9/27/2015 4:53 PM bp-c0e0bebb-eb83-422a-a037-37c792150927 9/27/2015 4:51 PM bp-b94f2986-5ae0-497a-8a37-e8ac82150913 9/13/2015 7:15 AM bp-ea108046-09ea-43e1-8025-e6cfa2150912 9/12/2015 7:38 PM bp-7ce4a180-d1ad-4070-a0ca-4afa22150912 9/12/2015 7:18 PM

Gewysig op deur cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

FredMcD
FredMcD
more options

Product Firefox Version 41.0

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.* +++++++++++++++++++++++++++++++++++++++++ bp-d686c8e2-b282-4b14-8189-b15202150927

atidxx32.dll = Advanced Micro Devices = Radeon DirectX +++++++++++++++++++++++++++++++++++++++++ bp-c0e0bebb-eb83-422a-a037-37c792150927

Signature ChildFinder

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

This is for Sumo's Related Bugs 1156736 UNCONFIRMED --- view source crashes browser 752325 NEW --- crash in ChildFinder::NoteXPCOMChild 749256 RESOLVED DUPLICATE crash in SessionStorageTraverser

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration