This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is gesluit en in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox lost path to all my contacts and inboxes but still uses same directory

  • 4 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Matt

lewisres
lewisres
more options

My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

All Replies (4)

FredMcD
FredMcD
more options

What new account? Where?

FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

lewisres
lewisres Vraag-eienaar
more options

Okay did the Windows XP updates and updated flashplayer. Neither helped.

Sorry, I totally screwed up. The problem is with Thunderbird not Firefox. I was typing and looking in Firefox so got screwed up.

I'll resubmit the question.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

And I am closing it as we already have a Thunderbird question from this person for this issue https://support.mozilla.org/en-US/questions/1083714