Question

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

A sub-account of mine on BTinternet.com cannot send or receive emails, it always asks says 'Login to server mail.btinternet.com failed.'. My main account works.

5 antwoorde
2 hierdie probleem
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Laaste antwoord deur christ1

9 jaar gelede

2015-09-19 20:42

This BT sub-account has the same outgoing and incoming server settings as my main account has set up in Thunderbird but under a different user i.e. IMAP 993 SMTP 465, etc, etc. This sub-account used by my wife under her login has previously been working for some years and now suddenly doesn't send or recieve emails without asking for the password to connect to the BT Mail Server which it never does however many times I input the correct password - the same password I use for my main account I might add.

I use BitDefender for both users and settings look to be the same.

One difference might be in the update history of Thunderbird - the sub-account has Automatic Updates set and in it's history had installed version 38.2.0 successfully where as the instance in my own user does not have this update in its history but quotes that it was updated via another instance. Indeed, Help shows both instances as being on 38.2.0.

Driving me mad so any help will be greatly appreciated.

This BT sub-account has the same outgoing and incoming server settings as my main account has set up in Thunderbird but under a different user i.e. IMAP 993 SMTP 465, etc, etc. This sub-account used by my wife under her login has previously been working for some years and now suddenly doesn't send or recieve emails without asking for the password to connect to the BT Mail Server which it never does however many times I input the correct password - the same password I use for my main account I might add. I use BitDefender for both users and settings look to be the same. One difference might be in the update history of Thunderbird - the sub-account has Automatic Updates set and in it's history had installed version 38.2.0 successfully where as the instance in my own user does not have this update in its history but quotes that it was updated via another instance. Indeed, Help shows both instances as being on 38.2.0. Driving me mad so any help will be greatly appreciated.

Answer 1 · 2015-09-19 20:42:57

christ1

Top 25 Contributor

2015-09-19 21:02

Can you login via webmail?

Please post your Troubleshooting Information. Help (Alt-H) - Troubleshooting Information Copy the information and paste it into your reply. There is a button for copying.

I input the correct password - the same password I use for my main account

I'm not sure what a BT sub-account is, and this may be necessary. However, reusing the same password for multiple accounts is bad practice.

Answer 2 · 2015-09-19 20:42:57

KrustyNails Vraag-eienaar

2015-09-19 23:28

Yes, webmail works using my login details - you can't login using sub-account details as it's just one repository for all emails in main and sub-accounts. By sub-account I mean BT gives you use of something like 11 email accounts linked to the main bill payers account so family members can all get their own email address. So I have my main account and one hanging off that for my wife - she has her own email address but I think it is more like putting a rule in that re-directs email from mine to hers if it is addressed to her. I might be wrong but that's how I think it works. And at initial set-up of sub-accounts it doesn't ask for a separate password.

Troubleshooting Details:

Application Basics

Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Lightbeam Version: 1.2.1.1-signed Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Motive Extension Version: 1.0 Enabled: true ID: mcciwbch@motive.com

Name: Bitdefender Wallet Version: 2.0 Enabled: false ID: bdwteff@bitdefender.com

Graphics

Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 02aa1028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.sessionstore.upgradeBackup.latestBuildID: 20150806001005 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.disable_open_during_load: false dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 1 media.gmp-eme-adobe.lastUpdate: 1442755270 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1432240340 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442755266 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441834087 places.history.expiration.transient_current_max_pages: 79492 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_colorspace: print.printer_Send_To_OneNote_2013.print_command: print.printer_Send_To_OneNote_2013.print_downloadfonts: false print.printer_Send_To_OneNote_2013.print_duplex: 1515870810 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_footercenter: print.printer_Send_To_OneNote_2013.print_footerleft: &PT print.printer_Send_To_OneNote_2013.print_footerright: &D print.printer_Send_To_OneNote_2013.print_headercenter: print.printer_Send_To_OneNote_2013.print_headerleft: &T print.printer_Send_To_OneNote_2013.print_headerright: &U print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 9 print.printer_Send_To_OneNote_2013.print_paper_height: 11.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_type: 0 print.printer_Send_To_OneNote_2013.print_paper_size_unit: 1 print.printer_Send_To_OneNote_2013.print_paper_width: 8.50 print.printer_Send_To_OneNote_2013.print_plex_name: print.printer_Send_To_OneNote_2013.print_resolution: 1515870810 print.printer_Send_To_OneNote_2013.print_resolution_name: print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1441834087

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

Yes, webmail works using my login details - you can't login using sub-account details as it's just one repository for all emails in main and sub-accounts. By sub-account I mean BT gives you use of something like 11 email accounts linked to the main bill payers account so family members can all get their own email address. So I have my main account and one hanging off that for my wife - she has her own email address but I think it is more like putting a rule in that re-directs email from mine to hers if it is addressed to her. I might be wrong but that's how I think it works. And at initial set-up of sub-accounts it doesn't ask for a separate password. Troubleshooting Details: Application Basics ------------------ Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Lightbeam Version: 1.2.1.1-signed Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack Name: Motive Extension Version: 1.0 Enabled: true ID: mcciwbch@motive.com Name: Bitdefender Wallet Version: 2.0 Enabled: false ID: bdwteff@bitdefender.com Graphics -------- Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 02aa1028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65 Important Modified Preferences ------------------------------ accessibility.blockautorefresh: true accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.sessionstore.upgradeBackup.latestBuildID: 20150806001005 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.disable_open_during_load: false dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 1 media.gmp-eme-adobe.lastUpdate: 1442755270 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1432240340 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442755266 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441834087 places.history.expiration.transient_current_max_pages: 79492 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_colorspace: print.printer_Send_To_OneNote_2013.print_command: print.printer_Send_To_OneNote_2013.print_downloadfonts: false print.printer_Send_To_OneNote_2013.print_duplex: 1515870810 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_footercenter: print.printer_Send_To_OneNote_2013.print_footerleft: &PT print.printer_Send_To_OneNote_2013.print_footerright: &D print.printer_Send_To_OneNote_2013.print_headercenter: print.printer_Send_To_OneNote_2013.print_headerleft: &T print.printer_Send_To_OneNote_2013.print_headerright: &U print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 9 print.printer_Send_To_OneNote_2013.print_paper_height: 11.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_type: 0 print.printer_Send_To_OneNote_2013.print_paper_size_unit: 1 print.printer_Send_To_OneNote_2013.print_paper_width: 8.50 print.printer_Send_To_OneNote_2013.print_plex_name: print.printer_Send_To_OneNote_2013.print_resolution: 1515870810 print.printer_Send_To_OneNote_2013.print_resolution_name: print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1441834087 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------

Answer 3 · 2015-09-19 20:42:57

christ1

Top 25 Contributor

2015-09-19 23:31

Please post the Troubleshooting Information for Thunderbird.

Answer 4 · 2015-09-19 20:42:57

KrustyNails Vraag-eienaar

2015-09-20 00:26

I already did - but here it is again:

 Application Basics

   Name: Thunderbird
   Version: 38.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150813074416
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: mail.btinternet.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-6a347bcb-c45c-4d28-b9d7-eb70f2140918 (18/09/2014)

 Extensions
   Bitdefender Antispam Toolbar, 7.0, true, bdThunderbird@bitdefender.com
   Lightning, 4.0.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.2.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: f71ba2b0-0bbe-401c-8a9f-8ef6a7ed650
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1442742877
     places.history.expiration.transient_current_max_pages: 79492
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x2a42
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

I already did - but here it is again: Application Basics Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext OUTGOING: mail.btinternet.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports http://crash-stats.mozilla.com/report/index/bp-6a347bcb-c45c-4d28-b9d7-eb70f2140918 (18/09/2014) Extensions Bitdefender Antispam Toolbar, 7.0, true, bdThunderbird@bitdefender.com Lightning, 4.0.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.2.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: f71ba2b0-0bbe-401c-8a9f-8ef6a7ed650 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442742877 places.history.expiration.transient_current_max_pages: 79492 plugin.importedState: true privacy.donottrackheader.enabled: true Graphics Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2302 Driver Date: 2-11-2011 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC

Answer 5 · 2015-09-19 20:42:57

christ1

Top 25 Contributor

2015-09-20 02:23

I already did - but here it is again:

Thanks. The first attempt was the Troubleshooting Information for Firefox.

Your server settings look good. Can you confirm the username is your email address including the @btinternet or @btopenworld.com part?

Beyond that try to disable Bitdefender and get rid of the 'Bitdefender Antispam Toolbar' extension. Thunderbird has a built-in spam filter.

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A sub-account of mine on BTinternet.com cannot send or receive emails, it always asks says 'Login to server mail.btinternet.com failed.'. My main account works.

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A sub-account of mine on BTinternet.com cannot send or receive emails, it always asks says 'Login to server mail.btinternet.com failed.'. My main account works.

All Replies (5)