This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Not able to get to google.com from Firefox for Desktop on iMac

  • 4 antwoorde
  • 3 hierdie probleem
  • 7 views
  • Laaste antwoord deur FredMcD

jfalan
jfalan
more options

I cannot access google.com from Firefox on my iMac. This only starting happening today. Not sure that it is malware or adware related. I can access all other websites with no issue. Cleared cache and cookies as well for both.

And I can ping www.google.com from the iMac with 0% packet loss.

Here are other details below

iMac running OS X 10.8.5

Firefox 41.0

Please help as I may have overlooked something.


Thank you

I cannot access google.com from Firefox on my iMac. This only starting happening today. Not sure that it is malware or adware related. I can access all other websites with no issue. Cleared cache and cookies as well for both. And I can ping www.google.com from the iMac with 0% packet loss. Here are other details below iMac running OS X 10.8.5 Firefox 41.0 Please help as I may have overlooked something. Thank you

Gewysig op deur jfalan

Gekose oplossing

After further digging, I found that the issue was not with my browser (or other browsers) and was not with my machine. The issue was with my ISP. Once things were resolved on their end I was able to access google.

Thanks for your input.

Lees dié antwoord in konteks 👍 0

All Replies (4)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi jfalan:

google.com works fine for me on the 3 macs i have tried.

Some things to try are: Help | Restart with Add-ons disabled to see if it is a Firefox add-ons issue and to check your OSX for malware and adware

Cheers!

...Roland

FredMcD
FredMcD
more options

When you try to access google, what happens? Error messages?

jfalan
jfalan Vraag-eienaar
more options

Gekose oplossing

After further digging, I found that the issue was not with my browser (or other browsers) and was not with my machine. The issue was with my ISP. Once things were resolved on their end I was able to access google.

Thanks for your input.

FredMcD
FredMcD
more options

That was very good work. Well Done.