This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

got a bug keeps opening pages and my current malware and anti virus dont find it

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Ive been chasing something that makes pages pop up to different ad sites and such and its really annoying and Im sure its slowing FF down. I have Malwarebytes, Spybot and AVG all working and they find nothing. Between this annoyance and the constant flash issues and crashes, Im ready to use something else if I cant find solutions. Im using win 8.1 fully updated. No other issues on this notebook either.

Ive been chasing something that makes pages pop up to different ad sites and such and its really annoying and Im sure its slowing FF down. I have Malwarebytes, Spybot and AVG all working and they find nothing. Between this annoyance and the constant flash issues and crashes, Im ready to use something else if I cant find solutions. Im using win 8.1 fully updated. No other issues on this notebook either.

Gekose oplossing

Adblock is preventing this from happening now. Problem solved

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

more options

Gekose oplossing

Adblock is preventing this from happening now. Problem solved

more options

Did you do a malware check with some of the above listed programs?

Try at least AdwCleaner if you have done additional scans.