Can't utlize drop down menus but other browsers can
On some websites, including vms.altisource.com, I cannot access the drop down menus within the site and on certain forms within the site. I have tried refreshing Firefox and have tried disabling the hardware acceleration but those have not fixed the problem. Please let me know how we can fix this.
On some websites, including vms.altisource.com, I cannot access the drop down menus within the site and on certain forms within the site. I have tried refreshing Firefox and have tried disabling the hardware acceleration but those have not fixed the problem. Please let me know how we can fix this.
All Replies (1)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.