This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I recently installed Thunderbird on a new Windows 8.1 computer. While trying to change the storage location of my emails to another drive the program will not o

  • 2 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur Neilg211

Neilg211
Neilg211
more options

Thunderbird will not open and I receive the following message "Thunderbird is already running, but not responding. The old Thunderbird process must be closed to open a new window."

I have tried uninstalling and reinstalling Thunderbird but this has not fixed the problem.

Any ideas how I can fix the problem please.

Regards, Neil

Thunderbird will not open and I receive the following message "Thunderbird is already running, but not responding. The old Thunderbird process must be closed to open a new window." I have tried uninstalling and reinstalling Thunderbird but this has not fixed the problem. Any ideas how I can fix the problem please. Regards, Neil

Gekose oplossing

restart your computer Or Use the task manager to kill the running Thunderbird task.

If neither work, delete the parent.lock file in your profile folder.

Lees dié antwoord in konteks 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

restart your computer Or Use the task manager to kill the running Thunderbird task.

If neither work, delete the parent.lock file in your profile folder.

Neilg211
Neilg211 Vraag-eienaar
more options

Thank you, the last solution to delete the parent.lock file solved the problem