This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Adobe Flash Player not installing

  • 4 antwoorde
  • 23 hierdie probleem
  • 4 views
  • Laaste antwoord deur CT-CE

CT-CE
CT-CE
more options

I have installed Adobe Flash Player, Shockwave Flash, V17.0.0.188 multiple times trying to to update my plugin since changing to Windows 10 a month ago. I do not get any error message, but when I go back to mozilla plugin check, it shows that I need to update the player, as though I have not done so. PC restart (as well as shut-down/new start) does not fix.

I have installed Adobe Flash Player, Shockwave Flash, V17.0.0.188 multiple times trying to to update my plugin since changing to Windows 10 a month ago. I do not get any error message, but when I go back to mozilla plugin check, it shows that I need to update the player, as though I have not done so. PC restart (as well as shut-down/new start) does not fix.

Gekose oplossing

The Flash Player 17.0.0.188 is old as it came out May 12 as you can see at https://helpx.adobe.com/security/products/flash-player/apsb15-09.html

The current versions for Windows are at https://www.adobe.com/products/flashplayer/distribution3.html Flash Player 19.0.0.245 (Win and Mac) Flash Player 18.0.0.261 ESR (Win and Mac)

It seems you have a version of Flash player 17 and 19 installed as per your more system details on tight of your post. When you have older version(s) installed along with current the older version installed on system may still get used instead.

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Uninstall Flash versions and then install current. Make sure Firefox is closed when you uninstall and install Flash.

Lees dié antwoord in konteks 👍 10

All Replies (4)

James
James
  • Top 25 Contributor
  • Moderator
more options

Gekose oplossing

The Flash Player 17.0.0.188 is old as it came out May 12 as you can see at https://helpx.adobe.com/security/products/flash-player/apsb15-09.html

The current versions for Windows are at https://www.adobe.com/products/flashplayer/distribution3.html Flash Player 19.0.0.245 (Win and Mac) Flash Player 18.0.0.261 ESR (Win and Mac)

It seems you have a version of Flash player 17 and 19 installed as per your more system details on tight of your post. When you have older version(s) installed along with current the older version installed on system may still get used instead.

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Uninstall Flash versions and then install current. Make sure Firefox is closed when you uninstall and install Flash.

FredMcD
FredMcD
more options

This is a known issue with the update checker. If the programs web site says you are up to date, then you are fine. Don’t worry.

James
James
  • Top 25 Contributor
  • Moderator
more options

Ignore FredMcD's comment as you are not fine as you do appear to have two versions installed as I stated and checker is saying you need to update due to older version being used instead of current.

CT-CE
CT-CE Vraag-eienaar
more options

Thanks, James. I changed the status on the old version of Flash to never activate and it allowed the new version to take over. My PC shows that only the new version is installed. All good again!