This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Bank of America website causes Firefox to stop responding

  • 1 antwoord
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur FredMcD

Procleus
Procleus
more options

Consistently, when I have the bac-assets.com script enabled, signing in to Bank of America causes Firefox to stop responding for 30 seconds. Currently, the bac-assets.com must be enabled to sign in. My computer resources are not heavily impacted. Firefox is only using 50% of the CPU during this time, and it is not until about 25 seconds that there is a brief spike of memory usage, which is about 40 megs. As far as I know, the Bank of America website is the only one that causes this behavior. I don't mind waiting 30 seconds to log into Bank of America. I do mind not being able to use Firefox for that time, and I am concerned about what is happening while Firefox is not responding.

Consistently, when I have the bac-assets.com script enabled, signing in to Bank of America causes Firefox to stop responding for 30 seconds. Currently, the bac-assets.com must be enabled to sign in. My computer resources are not heavily impacted. Firefox is only using 50% of the CPU during this time, and it is not until about 25 seconds that there is a brief spike of memory usage, which is about 40 megs. As far as I know, the Bank of America website is the only one that causes this behavior. I don't mind waiting 30 seconds to log into Bank of America. I do mind not being able to use Firefox for that time, and I am concerned about what is happening while Firefox is not responding.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

As a test, disable your protection programs.

Security Issue: Update your Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration