This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Pages that should load and be readable don't load

  • 1 antwoord
  • 2 hierdie probleem
  • 19 views
  • Laaste antwoord deur FredMcD

more options

If I click update on adobe to load the page to update Flash player it won't load. When I click on an email that takes me to a website to verify something (such as an ad) it won't load but just shows a black page. Have had numerous other issues lately including with my location not being detected despite the fact that I don't have the tracking blocking on. These issues are obviously not normal and I have been using Firefox for about three years now.

If I click update on adobe to load the page to update Flash player it won't load. When I click on an email that takes me to a website to verify something (such as an ad) it won't load but just shows a black page. Have had numerous other issues lately including with my location not being detected despite the fact that I don't have the tracking blocking on. These issues are obviously not normal and I have been using Firefox for about three years now.

All Replies (1)

more options

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Adobe still offers Flash 18.0.0.255 as its extended support release further down


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?