Since updating to 38.4.0 T-Bird stops working, it freezes. SOLVED itself. cause unknown
This is happening almost every time I try to use T-Bird. I get a "Not Responding" message & have to close the program. Windows 7 using Avast.
Gewysig op deur Wayne Mery
Gekose oplossing
Wayne, I had the problem all day yesterday and closed the computer normally at the end of the day. Today T-Bird has been working glitch free. No changes have been made other than the normal start up. I am sorry I did not try your suggestion & I thank you for being part of the community.
Lees dié antwoord in konteks 👍 0All Replies (7)
Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away? Please reply to let me know results.
Gekose oplossing
Wayne, I had the problem all day yesterday and closed the computer normally at the end of the day. Today T-Bird has been working glitch free. No changes have been made other than the normal start up. I am sorry I did not try your suggestion & I thank you for being part of the community.
You are welcome. And thanks for the update
Any other suggestions to stop this needless crashing on win 10? Thanks
arissluap said
Any other suggestions to stop this needless crashing on win 10? Thanks
WHich specific problem are you referring to - that you are freezing, or crashing, or https://support.mozilla.org/en-US/questions/1120980 ?
The message says "thunderbird has stopped working", then goes into trying to fix it. I then cancel and have to manually close the program. I now have to re launch T Bird. This happens quite often.
arissluap said
The message says "thunderbird has stopped working", then goes into trying to fix it. I then cancel and have to manually close the program. I now have to re launch T Bird. This happens quite often.
So this message is issued by Windows.
It never hurts to try safe mode and is often a helpful test, although it seems to be way too often ignored and not recommended ...
Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?