This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

must keep moving the mouse to fully open up a website what can I do to reslove?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur wf1717

wf1717
wf1717
more options

I must keep moving the mouse back and forth so a website will open if I don't the site stalls. Is there anything I can do to resolve this problem?

I must keep moving the mouse back and forth so a website will open if I don't the site stalls. Is there anything I can do to resolve this problem?

Gekose oplossing

hello wf1717, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

Lees dié antwoord in konteks 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

Gekose oplossing

hello wf1717, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

wf1717
wf1717 Vraag-eienaar
more options

thanks for the info.

wf1717
wf1717 Vraag-eienaar
more options

it works thank you I tried bit defender scan it didn't work so I ran malwarebytes and it found some malware bit defender didn't