Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot make a payment with new Firefox. Works in IE.

  • 4 antwoorde
  • 2 hierdie probleem
  • 15 views
  • Laaste antwoord deur xpressions

xpressions
xpressions
more options

Trying to make payments on a https site and it no longer functions after updating Firefox. Had to resort to making the payment through IE. Cleared cache, rebooted, etc. has no effect. No messages pop up, connection is good, it just doesn't allow the payment options to function.

Trying to make payments on a https site and it no longer functions after updating Firefox. Had to resort to making the payment through IE. Cleared cache, rebooted, etc. has no effect. No messages pop up, connection is good, it just doesn't allow the payment options to function.

Gekose oplossing

the profile information you've submitted with your original question doesn't look like the profile was freshly reset - please try that again: Refresh Firefox - reset add-ons and settings

in case this doesn't work, please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner as well.

Lees dié antwoord in konteks 👍 2

All Replies (4)

philipp
philipp
  • Moderator
more options

hi, could you please try to refresh firefox and see if this is making a difference...

xpressions
xpressions Vraag-eienaar
more options

Tried refreshing Firefox. Closed it out. Rebooted computer. Rebooted Firefox. Refreshed https page as well.

philipp
philipp
  • Moderator
more options

Gekose oplossing

the profile information you've submitted with your original question doesn't look like the profile was freshly reset - please try that again: Refresh Firefox - reset add-ons and settings

in case this doesn't work, please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner as well.

xpressions
xpressions Vraag-eienaar
more options

That reset fixed it. Thank you!