This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

remove radio anytime by safe browser from my firefox browser?

more options

I wanted a radio plugin and I downloaded this. It set itself as my homepage and from what I have found on the internet it is a tracking program . I have been unable to remove it. Any help in getting rid of this. It does not appear as a plugin on the plugin menu yet it is there and I can not get rid of it. Have Norton Premier software and they did a remote session a not able to remove it, seems to be dug into the registry somewhere.

I wanted a radio plugin and I downloaded this. It set itself as my homepage and from what I have found on the internet it is a tracking program . I have been unable to remove it. Any help in getting rid of this. It does not appear as a plugin on the plugin menu yet it is there and I can not get rid of it. Have Norton Premier software and they did a remote session a not able to remove it, seems to be dug into the registry somewhere.

All Replies (1)

more options

This sounds like quite a pickle. Sometimes your antivirus programs miss infections and their technical support team is only running through a list of standard procedures.

Scanning with one or all of the following free software could solve the issue:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!