This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I keep getting the following pop-up: https://ahteetgv-europe.org/a5d5d96c0b4e1fcf815594cc26ed6b02.html. Is the for real or a hoax? My AV warns me unsafe

  • 2 antwoorde
  • 2 hierdie probleem
  • 11 views
  • Laaste antwoord deur Gregg19809

more options

Hello all at Mozilla. Happy New Year. !!!!!!

While surfing, the a window pop up (with pop-up disabled) and tells me my "network is infected" and to download the Firefox Patch. This is the URL that it comes from:

https://ahteetgv-europe.org/a5d5d96c0b4e1fcf815594cc26ed6b02.html

Since I did not see any mention of Mozilla or Firefox in the URL, I didn't trust it.

My AVG program warned me that it was dangerous

Hello all at Mozilla. Happy New Year. !!!!!! While surfing, the a window pop up (with pop-up disabled) and tells me my "network is infected" and to download the Firefox Patch. This is the URL that it comes from: https://ahteetgv-europe.org/a5d5d96c0b4e1fcf815594cc26ed6b02.html Since I did not see any mention of Mozilla or Firefox in the URL, I didn't trust it. My AVG program warned me that it was dangerous

Gekose oplossing

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
Lees dié antwoord in konteks 👍 3

All Replies (2)

more options

Gekose oplossing

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
more options

Cor-el, Thanks for the quick response. i hope that it might keep other people out of trouble.

Gregg Wilmington, DE