Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Stuck on Thunderbird Mail window

  • 2 antwoorde
  • 8 hierdie probleem
  • 2 views
  • Laaste antwoord deur Wayne Mery

more options

Hello,

Since a few days now, everytime I try to use Thunderbird it just get completely stuck on the Thunderbird Mail screen. Wherever I click, it gets stuck there.

I tried to disable the addons as one of the other ticket suggested, but I can't even open the Add-Ons window... Actually I can't open anything at all, nor write new emails.

However, it is still getting new messages... Can't see them unless I right click then "Open in new tab" though

Hello, Since a few days now, everytime I try to use Thunderbird it just get completely stuck on the Thunderbird Mail screen. Wherever I click, it gets stuck there. I tried to disable the addons as one of the other ticket suggested, but I can't even open the Add-Ons window... Actually I can't open anything at all, nor write new emails. However, it is still getting new messages... Can't see them unless I right click then "Open in new tab" though

All Replies (2)

more options

Here is a screenshot of the page it is stuck on: http://screencast.com/t/f6Cnk0Vi

Sometimes when I click on other folders, it updates the page but it seems rather random.

more options

- start Thunderbird in safe mode

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?