This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Updated this morning...2rd January 2016

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur the-edmeister

more options

I have not been able to access my desktop at all today. Ive tried typing my password but only managing one letter and then nothing. Arrow to the right outdide of Password box I clicked on .... and its telling me The Username or Psssword is incorrect!! How can it be incorrect if I can only type ONE LETTER in the box?? Could you please advise. By the way my Laptop & tabs all the same Password which ive been using throughout the day. This is the second or third time ive had problems after a Firefox Update..I'm not sure why..perhaps you could enlighten me...I hope. Thanking you for your patience and help I hope.

I have not been able to access my desktop at all today. Ive tried typing my password but only managing one letter and then nothing. Arrow to the right outdide of Password box I clicked on .... and its telling me The Username or Psssword is incorrect!! How can it be incorrect if I can only type ONE LETTER in the box?? Could you please advise. By the way my Laptop & tabs all the same Password which ive been using throughout the day. This is the second or third time ive had problems after a Firefox Update..I'm not sure why..perhaps you could enlighten me...I hope. Thanking you for your patience and help I hope.

All Replies (3)

more options

Password for what? Firefox doesn't need a password to launch / open.

more options

Firefox update or whatever it was doing..since then I've not been able to access my computer!

more options

Your PC won't boot to the desktop?

Or you can't load any websites thru Firefox? If that is the case, see this support article: https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating