Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird crashes everytime I try to start it - and I can't find profiles in Mac OS el capitan to reinstall

  • 8 antwoorde
  • 5 hierdie probleem
  • 4 views
  • Laaste antwoord deur lauracousins

lauracousins
lauracousins
more options

I have upgraded my Mac to El Capitan. Thunderbird still worked at this point. But all internet activity was very slow I tried to improve wifi speed:http://osxdaily.com/2015/10/16/fix-wi-fi-problems-mac-os-x-el-capitan/ That helped but now thunderbird won't open at all - just crashes I cannot find the profile (or I would re-install) - and advice on how to do this assumes you can open thunderbird Any suggestions would be really gratefully received?

I have upgraded my Mac to El Capitan. Thunderbird still worked at this point. But all internet activity was very slow I tried to improve wifi speed:http://osxdaily.com/2015/10/16/fix-wi-fi-problems-mac-os-x-el-capitan/ That helped but now thunderbird won't open at all - just crashes I cannot find the profile (or I would re-install) - and advice on how to do this assumes you can open thunderbird Any suggestions would be really gratefully received?

All Replies (8)

christ1
christ1
  • Top 25 Contributor
more options

Please post a crash ID. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

lauracousins
lauracousins Vraag-eienaar
more options

This is what I can find:

AbortMessage: [2862] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file /builds/slave/tb-rel-c-esr38-m64_bld-0000000/build/calendar/base/backend/libical/calUtils.h, line 110 AdapterDeviceID: 0x a2e AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.0,en-gb%40flyingtophat.co.uk:1.19.6 BuildID: 20151221142744 CrashTime: 1451838591 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1451830569 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a2expcom_runtime_abort([2862] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file /builds/slave/tb-rel-c-esr38-m64_bld-0000000/build/calendar/base/backend/libical/calUtils.h, line 110) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 1298 StartupTime: 1451838589 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 38.5.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

christ1
christ1
  • Top 25 Contributor
more options

Please click the link from the previous post and follow the instructions.

lauracousins
lauracousins Vraag-eienaar
more options

Hi I'm sorry I should have explained better; I can no longer find any Thunderbird folder in my Library - I recently upgraded from Mavericks to el Capitan and since then have not been able to find the Thunderbird data anywhere. So no profile or crash data. (and you already know I cannot open thunderbird) So all I have managed to do is to copy the data above from the actual crash message - I guess this is useless?

christ1
christ1
  • Top 25 Contributor
more options
I can no longer find any Thunderbird folder in my Library - I recently upgraded from Mavericks to el Capitan and since then have not been able to find the Thunderbird data anywhere.

I have no idea how Apple handles OS upgrades, and whether user data is retained. You may need to restore a backup of your data.

lauracousins
lauracousins Vraag-eienaar
more options

Thanks for taking the time to advise me. I discover that my latest backups have no sign of thunderbird - although Mac's time machine theoretically saves everything so you can easily replicate your computer through a backup. I guess I'll try Apple for this. One last question - if you have the time. Can you think of any reason that I am unable to reinstall Thunderbird - it's supposed to be compatible with el capitan? I'm really asking if there's something really obvious I'm missing here. Many thanks again for your trouble

christ1
christ1
  • Top 25 Contributor
more options

When mixing up different problems in a single thread things start getting confusing. If you do have a problem installing Thunderbird I'd suggest you start a new thread. Provide as much information as possible.

Explain in detail

  • what you're doing
  • what happens
  • what you expect to happen
lauracousins
lauracousins Vraag-eienaar
more options

Apologies; I'm new to this. Thanks for your time.