This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Bank Website will not come up, why not?

  • 3 antwoorde
  • 3 hierdie probleem
  • 10 views
  • Laaste antwoord deur alan_r

peepsqueek
peepsqueek
more options

Type in Banks address in address bar: www.xxxxxx.org and press enter the Wheel spins and says "connecting" for a few moments . . . then I get a message that says 

"The connection has timed out

The server at www.penfed.org is taking too long to respond. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."  "Try Again"
Type in Banks address in address bar: www.xxxxxx.org and press enter the Wheel spins and says "connecting" for a few moments . . . then I get a message that says "The connection has timed out The server at www.penfed.org is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." "Try Again"

Gekose oplossing

Feedback from over a week ago? Responses can help other users and contributors.

Lees dié antwoord in konteks 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate or otherwise interfere with internet connections.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
alan_r
alan_r
more options

www.penfed.org/ works fine for me.

A quick thing to try - disable your Best Buy pc app Detector Plug-in. See if that helps. Google for information and removal advice.

alan_r
alan_r
more options

Gekose oplossing

Feedback from over a week ago? Responses can help other users and contributors.

Gewysig op deur alan_r