This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FireFox Beta (mac) keeps crashing after a new update.

more options

I do the beta version of firefox for mac.

Recently tho every time i restart to install an update. Firefox doesn't quit properly.

So i can open the new (updated) version but that crashes also when i quit. Which is becoming an issue because this stops my computer from shutting down. Meaning i have to do a hard shutdown!

At first it was ok as i thought they would fix it quickly but several updates later and it's still happening. In fact it's becoming more annoying.

Anyway, the last time i had a major issue with firefox i just stopped using it for a long time and they had fixed it when i came back. This time i'm trying to be a little more proactive and actually letting people know that it's happening and it's annoying.


So to reiterate, when installing an update the firefox doesn't exit properly leaving a not responding app icon in the menu bar. You can then open the new version, however when you quit that it goes into the same not responding state. Once this has happened you can't open it again. It also stops any shutdown attempts and force quit doesn't work, meaning the only way to quit and shutdown is using the power button.

A fix and help on this issue would be appreciated.

Thanks

I do the beta version of firefox for mac. Recently tho every time i restart to install an update. Firefox doesn't quit properly. So i can open the new (updated) version but that crashes also when i quit. Which is becoming an issue because this stops my computer from shutting down. Meaning i have to do a hard shutdown! At first it was ok as i thought they would fix it quickly but several updates later and it's still happening. In fact it's becoming more annoying. Anyway, the last time i had a major issue with firefox i just stopped using it for a long time and they had fixed it when i came back. This time i'm trying to be a little more proactive and actually letting people know that it's happening and it's annoying. So to reiterate, when installing an update the firefox doesn't exit properly leaving a not responding app icon in the menu bar. You can then open the new version, however when you quit that it goes into the same not responding state. Once this has happened you can't open it again. It also stops any shutdown attempts and force quit doesn't work, meaning the only way to quit and shutdown is using the power button. A fix and help on this issue would be appreciated. Thanks

All Replies (1)

more options

Since the Firefox Beta version is still under development, there may be some issues present.

If you file a bug report about this issue, the developers can take a look and see if there is something that needs to be patched. Please file your bug report on Bugzilla.