This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does my Thunderbird, right in the middle of my typing an email, suddenly freeze up, with little blue circle rotating? I must then wait for it to normalize

  • 6 antwoorde
  • 6 hierdie probleem
  • 13 views
  • Laaste antwoord deur NMHBA_Mel

more options

I am typing an email in Thunderbird, when suddenly it freezes up. Then the little blue circle (buffering?) rotates and It stays frozen for a few minutes, sometimes as long as over five minutes. Then it returns to normal. I usually have pressed my "escape" key or "stop" button on my keyboard. But I have to wait for it to normalize. WHY IS IT DOING THIS? This just started about two weeks ago.

Thanks for your input. Would like to solve this, as it slows down my email activity.

I am typing an email in Thunderbird, when suddenly it freezes up. Then the little blue circle (buffering?) rotates and It stays frozen for a few minutes, sometimes as long as over five minutes. Then it returns to normal. I usually have pressed my "escape" key or "stop" button on my keyboard. But I have to wait for it to normalize. WHY IS IT DOING THIS? This just started about two weeks ago. Thanks for your input. Would like to solve this, as it slows down my email activity.

Gekose oplossing

andythebeagle,

I'll send you some doggie treats. Actually, maybe a week after I posted my question, it started working normally again. It seemed that after a few routine (automatic) updates to Thunderbird happened, the problem was corrected.

But don't worry, just keep wagging your tail and sniffing around. But don't howl too loudly. The neighbors don't like that. I'm patting you on the head. You're a Good Boy!!

Lees dié antwoord in konteks 👍 1

All Replies (6)

more options

What anti virus are you using? Wen you use Alt+Ctrl+Delete to open the task manager, what is the performance tab telling you with regard to CPU usage and memory?

Go to the processes tab.locate Thunderbird in the list. What is the size of the working set?

Click on the CPU heading this might be once or twice to get the processes using the most CPU resources to pop to the top. Is Thunderbird the top user? or is there another process grabbing CPU cycles? are there two processes both fighting for top spot? if so what are they?

more options

I've been having the same issue and have chased this around since going to win 10. Anti virus is not the cause that I can see. It just stops working when typing an email. My work around it, type in MS Word, then copy and paste into an email. Not a good thing. Then today, loading images has become sluggish and slow. Again the "unresponsive" notation.

more options

Gekose oplossing

andythebeagle,

I'll send you some doggie treats. Actually, maybe a week after I posted my question, it started working normally again. It seemed that after a few routine (automatic) updates to Thunderbird happened, the problem was corrected.

But don't worry, just keep wagging your tail and sniffing around. But don't howl too loudly. The neighbors don't like that. I'm patting you on the head. You're a Good Boy!!

more options

Oh, I needed that...

more options

Thanx so much for understanding. I'm a happy beagle. I've learned more about TB than I ever wanted to know.

more options

I have this problem too. Process Manager tab shows Thunderbird using 50% of CPU: Firefox using 42%. Still locks up even with Firefox closed.

Using IOLO for antivirus