This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Websites (LinkedIn, Google Drive, and others) think I'm using an older firefox, but I'm using Firefox 43. What causes this?

  • 5 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur jkoziate

jkoziate
jkoziate
more options

Many websites display a message that I'm using an older unsupported Firefox version, and require an upgrade. But I'm running Firefox 43 (just installed recently). Need to find out what is causing this. Google Drive does not operate and redirects me to a browser upgrade screen. I have multiple versions of Firefox on my PC. I'm running Windows XP Home, Service Pack 3, 32-bit firefox. What do these websites look at in the request? Perhaps it is something in the request headers..

Any help is greatly appreciated..

Joe

Many websites display a message that I'm using an older unsupported Firefox version, and require an upgrade. But I'm running Firefox 43 (just installed recently). Need to find out what is causing this. Google Drive does not operate and redirects me to a browser upgrade screen. I have multiple versions of Firefox on my PC. I'm running Windows XP Home, Service Pack 3, 32-bit firefox. What do these websites look at in the request? Perhaps it is something in the request headers.. Any help is greatly appreciated.. Joe

Gekose oplossing

jkoziate said

Perhaps it is something in the request headers..

Hi Joe, that's a good guess. Please try the following article to see whether this setting is the root of the problem: How to reset the default user agent on Firefox.

If that isn't it, one of your extensions might be modifying the user agent string in your requests. You didn't share that data with the forum, so let's come back to that.

Lees dié antwoord in konteks 👍 0

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Gekose oplossing

jkoziate said

Perhaps it is something in the request headers..

Hi Joe, that's a good guess. Please try the following article to see whether this setting is the root of the problem: How to reset the default user agent on Firefox.

If that isn't it, one of your extensions might be modifying the user agent string in your requests. You didn't share that data with the forum, so let's come back to that.

jkoziate
jkoziate Vraag-eienaar
more options

Thanks jscher, I will try to examine it tonight, and see what my browser is sending out..

Joe

James
James
  • Moderator
  • Top 10 Contributor
more options

The browser useragent displayed when you posted this thread is Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

It looks you are using a useragent that shows Windows 7 also (NT 6.1)

jkoziate
jkoziate Vraag-eienaar
more options

Hello James,

I posted from my workplace which runs Firefox 27.0.1 (an old firefox), and I am running Windows 7 Enterprise. The problem is from my home PC, an old Dell running Windows XP Home Service Pack 3. I am running Firefox 43 (32 bit) from home..

I'll try to get the useragent later tonight..

jkoziate
jkoziate Vraag-eienaar
more options

The problem is solved. The about:config showed a setting general.useragent.overide referring to Firefox 16.. I just reset the variable and now it sends Firefox 43..