This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

restore a crashed session, tried, not working

  • 2 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur FredMcD

vik5
vik5
more options

Hi

So firefox crashed. I usually go to "restore session in history, which restores my session. But this hasn't worked. I end up in: library Import and back up Restore then gives me the option of restoring 29 Jan (49 items) But when i click this, nothing happends HELP

Hi So firefox crashed. I usually go to "restore session in history, which restores my session. But this hasn't worked. I end up in: library Import and back up Restore then gives me the option of restoring 29 Jan (49 items) But when i click this, nothing happends HELP

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi vik5, in the Library dialog, the Restore is for bookmarks, not your tabs from an old session.

If Restore Previous Session is grayed or does not help, can you check whether any closed windows can be restored? These also would appear on the History menu.

If none of those are from the session you're seeking, could you dig into your profile folder as follows:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button.

In the window that launches, scroll down and double-click into the sessionstore-backups folder. Save all files here to a safe location, such as your Documents folder. If not too much time has passed, we may be able to use them to recover your lost tabs.

The kinds of files you may find among your sessionstore files are:

  • recovery.js: the windows and tabs in your currently live Firefox session (or, if Firefox is closed, your last session)
  • recovery.bak: a backup copy of recovery.js
  • previous.js: the windows and tabs in your last Firefox session
  • upgrade.js-build_id: the windows and tabs in the Firefox session that was live at the time of your last update

Could you take a look at what you have and the date/time of the various files to see whether you think any of them would have the missing tabs? Then we could suggest how to use one of those older files to recover missing tabs.

Note: By default, Windows hides the .js extension. To ensure that you are looking at the files I mentioned, you may want to turn off that feature. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29