This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

does not give option to sync, register, or login

  • 4 antwoorde
  • 5 hierdie probleem
  • 2 views
  • Laaste antwoord deur spitecookie

more options

I'm trying to sync my firefox, but when I go to my preference page, nothing is listed and it doesn't give me the the option to add a device, register, or anything. It's literally a blank window. I can't find where to register on mozilla and when I go to sign in, it says incorrect username/password. I asked to send the password, but the emails never showed up. This is extremely annoying and frustrating and your support site is just sending me in circles.

I'm trying to sync my firefox, but when I go to my preference page, nothing is listed and it doesn't give me the the option to add a device, register, or anything. It's literally a blank window. I can't find where to register on mozilla and when I go to sign in, it says incorrect username/password. I asked to send the password, but the emails never showed up. This is extremely annoying and frustrating and your support site is just sending me in circles.
Aangehegde skermkiekies

Gekose oplossing

Turns out it's my adblocker. I googled AdBlock plus and there's a know bug. Disabled, registered, re-enabled after the sync.

Lees dié antwoord in konteks 👍 1

All Replies (4)

more options

You might want to leave the window open for a while, I know its a funny thing but the device is thinking and gathering information. Mine took a good few minutes to show up.

If that doesnt work, let us know and we'll try something else. :)

more options

I left the preferences window sit for five minutes and it still shows the same thing. Still have not received password from login screen, but I got this response no problem to my email inbox.

more options

Have you tried deleting your temporary internet files and cookies lately. Not sure how to do that on a mac.

The e-mails might be going to your Trash can, have a look in there.

Have you got any adblock software installed, that might be a problem.

I found this relating to the Sync page not loading, see if anything works

http://mzl.la/1BAQTae

more options

Gekose oplossing

Turns out it's my adblocker. I googled AdBlock plus and there's a know bug. Disabled, registered, re-enabled after the sync.

Gewysig op deur spitecookie