This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird vanished from my computer after prompting to update 24/02/16. Where did it go? Will I still be able to access my locally stored emails?

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

more options

My Mozilla thunderbird has automatic updates turned on. It is running on Windows 10. This evening I was propted for a thunderbird update, I clicked "ok" or the equivalent and then all dialog boxes vanished - clicking on the icon resulted in a warning saying the application no longer existed. The programme still appears in my "Programs and Features" list and the Mozilla Thunderbird is there in the C drive, but with no .exe.

I can obviously re-install thunderbird - but what caused this and what will happen to my locally stored emails?

My Mozilla thunderbird has automatic updates turned on. It is running on Windows 10. This evening I was propted for a thunderbird update, I clicked "ok" or the equivalent and then all dialog boxes vanished - clicking on the icon resulted in a warning saying the application no longer existed. The programme still appears in my "Programs and Features" list and the Mozilla Thunderbird is there in the C drive, but with no .exe. I can obviously re-install thunderbird - but what caused this and what will happen to my locally stored emails?

All Replies (1)

more options

a reinstall is really your only option. Get a copy here getthunderbird.com

Changes to the program do not affect the profile data in any way.