This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Facebook account does not function properly when I use Firefox but it works on other browsers. Canyou resolve this, cause I only like to use Firefox

  • 1 antwoord
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur FredMcD

TizziLish
TizziLish
more options

I use a Mac. I hate Safari. I don't like Chrome. but in recent weeks, I have been unable to use some key facebook features when using Firefox. FB works fully functionally on Safari and Chrome but I always use Firefox. Can you solve my problem?

I can't go to my own profile, my own home page on FB. I can't check my activity log. but I have Safari open right now and these features all work on Safari.

What's the deal? Can this problem be solved?

I use a Mac. I hate Safari. I don't like Chrome. but in recent weeks, I have been unable to use some key facebook features when using Firefox. FB works fully functionally on Safari and Chrome but I always use Firefox. Can you solve my problem? I can't go to my own profile, my own home page on FB. I can't check my activity log. but I have Safari open right now and these features all work on Safari. What's the deal? Can this problem be solved?

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.