This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My firefox crashes everytime put my laptop in sleep mode. I am runnin Windows 10.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur FredMcD

more options

bp-2146acdd-1075-4161-a25a-8a9742160318 3/18/2016 3:51 PM bp-bdcb6e3e-cdef-4347-a998-2f4802160317 3/17/2016 9:01 AM bp-5f576229-1446-4b94-803d-3949c2160315 3/15/2016 10:15 AM bp-735f6b83-668f-4108-b9d4-a21e72160313 3/13/2016 10:48 AM bp-45af121c-6f2f-4924-9086-6d4b42160311 3/11/2016 10:22 AM bp-68afa4e0-ccf3-4f9b-8d73-878de2160310 3/10/2016 3:05 PM

bp-2146acdd-1075-4161-a25a-8a9742160318 3/18/2016 3:51 PM bp-bdcb6e3e-cdef-4347-a998-2f4802160317 3/17/2016 9:01 AM bp-5f576229-1446-4b94-803d-3949c2160315 3/15/2016 10:15 AM bp-735f6b83-668f-4108-b9d4-a21e72160313 3/13/2016 10:48 AM bp-45af121c-6f2f-4924-9086-6d4b42160311 3/11/2016 10:22 AM bp-68afa4e0-ccf3-4f9b-8d73-878de2160310 3/10/2016 3:05 PM

All Replies (2)

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


The System Detail list next to the question shows that you run an older Firefox 44 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 45.0.1 release.

  • Help > About Firefox
more options

bp-2146acdd-1075-4161-a25a-8a9742160318

Signature: mozilla::net::nsHttpConnectionMgr

mcbrwctl.dll = McAfee SiteAdvisor

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++ bp-bdcb6e3e-cdef-4347-a998-2f4802160317

Signature: mozilla::net::nsHttpTransaction::Caps

mcbrwctl.dll = McAfee SiteAdvisor

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++ bp-5f576229-1446-4b94-803d-3949c2160315

Signature: nsTArray_Impl

mcbrwctl.dll = McAfee SiteAdvisor ++++++++++++++++++++++++++++++++++++ bp-735f6b83-668f-4108-b9d4-a21e72160313

Signature: mozilla::net::CacheIndex::Release

mcbrwctl.dll = McAfee SiteAdvisor


Disable/update your McAfee SiteAdvisor