This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

OpenH264 codec NOT installing

  • 6 antwoorde
  • 21 hierdie probleem
  • 1 view
  • Laaste antwoord deur RobK88

RobK88
RobK88
more options

I just installed Firefox 45.0.1.

Under Add Ons - Plugins, it shows "OpenH264 video codec.... will be installed shortly"

Well, it NEVER installs.

I tried toggling "media.peerconnection.video.h264_enabled" and restarted Firefox as suggested elsewhere as a fix. Still no luck.

Any ideas for a fix?

Rob

I just installed Firefox 45.0.1. Under Add Ons - Plugins, it shows "OpenH264 video codec.... will be installed shortly" Well, it NEVER installs. I tried toggling "media.peerconnection.video.h264_enabled" and restarted Firefox as suggested elsewhere as a fix. Still no luck. Any ideas for a fix? Rob

Gekose oplossing

hi rob, the OpenH264 download will run over mozilla's update servers, where afaik updates are currently turned off while a problem is investigated and addressed there, so it would be expected that the plugin won't install at the moment. please try again a little bit later & sorry for the inconvenience...

Lees dié antwoord in konteks 👍 2

All Replies (6)

philipp
philipp
  • Moderator
more options

Gekose oplossing

hi rob, the OpenH264 download will run over mozilla's update servers, where afaik updates are currently turned off while a problem is investigated and addressed there, so it would be expected that the plugin won't install at the moment. please try again a little bit later & sorry for the inconvenience...

RobK88
RobK88 Vraag-eienaar
more options

Thanks for the quick reply. I will wait a few days. Hopefully it will be fixed by then.

RobK88
RobK88 Vraag-eienaar
more options

Here is an update. A day later, the OpenH264 video codec. has still not downloaded on a fresh install of Firefox on a fresh install of El Capitan on a Mac Pro.

Is Firefox still having problems with its servers?

philipp
philipp
  • Moderator
more options

yes, issues with the update infrastructure are still ongoing unfortunately.

philipp
philipp
  • Moderator
more options

can you try again? it works for me now...

RobK88
RobK88 Vraag-eienaar
more options

Trying now....

And success. Firefox now shows the OpenH264 video codec as downloaded and installed.

Thanks for all your help.