This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Download speed around 36 Kbps...latest version of firefox, and no add-ons?

  • 4 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur Samoyeds829

more options

Refreshed latest version of firefox, Downloading speed around 36Kbps, no add-ons, connection speed 65.0 Mbps

Refreshed latest version of firefox, Downloading speed around 36Kbps, no add-ons, connection speed 65.0 Mbps

All Replies (4)

more options

First, have your ISP check your service. Start Win IE. Is this also slow?

Unplug your modem for a slow count of 10 to reset it.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

Not an issue with ISP, as I said the wireless connection speed is operating at 65 mbps. This is true whether I am connected through Verizon at a friend's house or at my apt through T-mobile. Win IE is just as slow. I started Firefox in Safe mode as well. No change.

Was trying to download a program and the downloader window was just hanging for 30 minutes until it finally disappeared. Tried this several times and have had the same result.

Note streaming audio and audio/video does not result in the same problem...

more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


As a test, disable your protection programs.

more options

Hi Fred,

   It appears to happen when I am downloading anything from ANY website.  For instance, it takes 15 minutes for me to download a file from cnet that is 14mb.   Any thoughts?