This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How do I retrieve my bookmarks? I set up sync on broken computer. On new computer the history downloaded ut no Bookmarks.

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Paul

Wolfmuse
Wolfmuse
more options

In show all Bookmarks on new computer, I selected Backup and Import and then Backup. Firefox downloaded only my HIstory. No bookmarks, tabs etc. The download bookmarks html only showed this new computer, no Firefox cloud.

In show all Bookmarks on new computer, I selected Backup and Import and then Backup. Firefox downloaded only my HIstory. No bookmarks, tabs etc. The download bookmarks html only showed this new computer, no Firefox cloud.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.