This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

TB does not connect. Editing the existing connection generates an error that I do not understand.

  • 1 antwoord
  • 2 hierdie probleem
  • 163 views
  • Laaste antwoord deur rr8421

more options

From TB: File / New / Existing Mail Account / enter the requested account data. 1. The email server is not found. 2. The email server URL is incomplete, so I corrected the URL. Logins.json has the correct URL for IMAP and SMTP. 3. Run the re-test and all looks good. Ports are correct, security is proper, and the email server is found. 4. Click the DONE button and a verification of the user password is attempted. The password has never been changed. Also, this message is displayed, and the password verify attempt never times out.

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 60" data: no]

How can I fix this error, please? Thank you for your assistance...Rick

From TB: File / New / Existing Mail Account / enter the requested account data. 1. The email server is not found. 2. The email server URL is incomplete, so I corrected the URL. Logins.json has the correct URL for IMAP and SMTP. 3. Run the re-test and all looks good. Ports are correct, security is proper, and the email server is found. 4. Click the DONE button and a verification of the user password is attempted. The password has never been changed. Also, this message is displayed, and the password verify attempt never times out. [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 60" data: no] How can I fix this error, please? Thank you for your assistance...Rick

Gekose oplossing

I have found my error.

Under Account Settings / Sever Settings: change the Connection Security to SSL/TLS. Editing the existing account cannot make this change if there is a failure.

This was a new requirement for the company's repositioned email server.

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

I have found my error.

Under Account Settings / Sever Settings: change the Connection Security to SSL/TLS. Editing the existing account cannot make this change if there is a failure.

This was a new requirement for the company's repositioned email server.