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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

The Preferences links aren't active

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  • 1 het hierdie probleem
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  • Laaste antwoord deur busy1

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When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

Gekose oplossing

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Lees dié antwoord in konteks 👍 1

All Replies (2)

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Gekose oplossing

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Thank you, cor-el!