This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 3 antwoorde
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur FredMcD

more options

I've lost my previous session and I opened and closed the browser after the crash was reported. I didn't get the 'Restore' button and didn't know much about it.

The browser was previously set to not to remember any passwords or history and I mainly use bookmarking routine that I was going to perform before the crash happened.

I had a few tabs opened that should have been bookmarked and are part of my important research. Therefore, I'd like to recover that session if it's possible or at least get the URLs from it. All I'm after is the tabs that were currently displayed/opened and I don't need to come back to pages that could have been visited in tab's backward search mode.

The Crash Report ID is: bp-0c2666ff-7344-4f64-893e-1ecd32160516

Please help!

I've lost my previous session and I opened and closed the browser after the crash was reported. I didn't get the 'Restore' button and didn't know much about it. The browser was previously set to not to remember any passwords or history and I mainly use bookmarking routine that I was going to perform before the crash happened. I had a few tabs opened that should have been bookmarked and are part of my important research. Therefore, I'd like to recover that session if it's possible or at least get the URLs from it. All I'm after is the tabs that were currently displayed/opened and I don't need to come back to pages that could have been visited in tab's backward search mode. The Crash Report ID is: bp-0c2666ff-7344-4f64-893e-1ecd32160516 Please help!

All Replies (3)

more options

Signature l3codecx.ax@0x17fe

avcodec-lav-54.dll = K-lite Codec Pack x64

avutil-lav-52.dll = K-Lite Mega Codec

avformat-lav-54.dll = FFmpeg container format library = Hendrik Leppkes

LAVSplitter.ax = LAV Splitter = Hendrik Leppkes

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt56.dll = International Components for Unicode = The ICU Project


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Thanks for your post, but I know exactly what happened. Yes it was an audio related crash... usual stuff though!

I don't need to fix the bugs on my computer. All I need is to restore the session from Firefox Tech Support. If they can get all that information about the software, I assume they even do store the search history on their server on a minutely basis. The sync is automatic and it was never logged off in the first place.

more options

I've called the big guys to help you. Good luck.