Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172 

To begin with, you have two versions of the same Plugin installed. Get rid of the older version by uninstalling it. Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194 Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172 ----------------------- Please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.