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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Subject etc of Inbox emails appear in upper window, Content has disappeared from lower window. How do I recover?

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acollins
acollins
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I am using windows 7 with Thunderbird. I am using a standard screen layout where email subject etc is displayed in upper window and email content in the lower window. This morning when I logged in the content of all my emails received yesterday has disappeared. I have just received a confirmation email of my registration here, which is showing OK. Presumably a link to a storage fodler has corrupted. any advice on how to restore these files would be helpful Alan C

I am using windows 7 with Thunderbird. I am using a standard screen layout where email subject etc is displayed in upper window and email content in the lower window. This morning when I logged in the content of all my emails received yesterday has disappeared. I have just received a confirmation email of my registration here, which is showing OK. Presumably a link to a storage fodler has corrupted. any advice on how to restore these files would be helpful Alan C

Gekose oplossing

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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christ1
christ1
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Gekose oplossing

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird