This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Recently, email messages lose attachments once I click on them, then the attachment icon disappears.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Zenos

Jane
Jane
more options

This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

All Replies (1)

Zenos
Zenos
more options

Sometimes there are embedded images which Thunderbird doesn't seem able to recognize as such until it displays the messages, after which point it correctly removes the attachment indicator.

A picture is encoded in the same way regardless of whether it is sent as an attachment or shown within the message body, hence advising the user of a possible attachment is relevant if the encoded material may be considered potentially harmful.

Is an embedded image a common feature in these messages with supposedly missing attachments?